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At Lumber Products, we understand that our customers have choices and our goal is to be your first choice in building materials distribution. To earn this opportunity we are committed to providing consistent and reliable service, to building and maintaining successful partnerships, and to exceeding your expectations.
Consistent and reliable service happens when you have the right people, the right products, and the right attitude. Service excellence starts with the team at LP. Lumber Products offers its employees a great place to work, which leads to high retention rates and long-term employees. Our goal is to have knowledgeable, qualified, and friendly professionals on our team that know you and understand your business. With the right people in place, our next responsibility is to have the right products, ship accurate orders, and provide timely delivery. Our unique interbranch shuttle system supports this goal by allowing each customer access to the breadth of inventory at any Lumber Products location.
People buy from people. Lumber Products is dedicated to building strong partnerships with our customers, suppliers, and service providers - relationships that benefit all of the links in the supply chain. To be successful in these relationships it takes cooperation, teamwork, and constant communication. When it comes to our customers, it is important that we are a trusted resource for the products, information, services, and solutions that add value for your business. We do this by staying informed of the changes that impact our industry and bringing that information to you – whether the change is a new product, a green building initiative, an enhanced service, or an industry standard adjustment. And if a problem occurs, we will work diligently to find a sound solution in a reasonable time frame.
Ultimately, our goal is to exceed your expectations. This can only take place when we understand those expectations. To gain understanding it is essential that we listen to your needs and challenges and respond with a solution in a timely manner. Each time you provide us feedback, and allow us to respond to your challenges we have an opportunity to learn and grow. This supports Lumber Products’ culture of continuous improvement, and positions us to earn the privilege of being your distributor of choice in the western US. |
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